Terms & Policy

Terms and conditions / booking policies

Thank you for choosing Omachi Rent a Car. Please read the following terms and policies carefully before booking. They apply to both the Shinano-Omachi Station Branch and the Omachi Onsenkyo Branch.

Advance booking requiredOnline payment onlyNo smoking, no petsBoth branches

Last updated: August 2026

1

Driving licences and eligibility

Anyone holding a licence that is valid in Japan may rent from us, with no upper or lower age limit on the rental itself. You must present the original licence on the day of collection — photocopies and photographs are not accepted.

1

A Japanese driving licence

A valid licence issued in Japan.

2

An International Driving Permit (IDP)

The IDP must be issued under the 1949 Geneva Convention. Permits issued under the 1968 Vienna Convention are not valid in Japan. Digital copies are not accepted — please bring the original paper booklet.

3

A foreign licence with an official Japanese translation

Holders of licences from Switzerland, Germany, France, Belgium, Slovenia, Monaco and Taiwan may drive with the original licence plus an official Japanese translation (no IDP required).

Please note, however, that all insurance and coverage applies only to drivers aged 21 and over. Drivers under 21 will not be covered in the event of an accident.

2

Booking and cancellation policy

Cancellation fees

If you need to cancel, please let us know as early as possible. The following fees apply.

When you cancelCancellation fee
More than 48 hours before collectionFree
Within 48 hours of collection50% of the base rate
Same-day cancellation or no-show100% of the base rate

Options

OptionPrice (tax included)
Child seatRequired by law for children under six. Not available for children under 15 months or shorter than 76cm.¥1,100 / 24 hours, per unit
Junior seat (booster)For children who have outgrown a child seat (roughly age 4 and up, under 140cm).¥1,100 / 24 hours, per unit
Ski carrierUp to four snowboards or six pairs of skis.¥1,100 / 24 hours, per unit

※ Child and junior seats are limited in number. Please tell us your child’s age and height when booking.
※ Correct fitting is the responsibility of the driver.

Shuttle service

Shuttle areaPrice (one way, tax included)
Within Omachi City (excluding Ogizawa)¥3,000
Ogizawa and nearby areas (Hakuba, Matsumoto etc.)¥6,000
Nagano City and other distant areasQuoted individually

Ogizawa is within Omachi City, but because of the distance it falls into the ¥6,000 band.
※ Other areas are quoted individually according to distance.
※ Road or booking conditions may mean we cannot offer a shuttle on the day.

3

Insurance, coverage and NOC

You can choose from the following plans. All insurance and coverage applies only to drivers aged 21 and over.

CoveragePlan ABasic cover onlyPlan BVehicle coverPlan C ⭐Vehicle cover + NOC waiver
Additional cost¥0¥3,300 / day¥5,500 / day
Vehicle repair costsNot coveredCovered(¥100,000 excess)Covered(no excess)
Excess (renter's liability)Full repair costUp to ¥100,000None
NOC (non-operation charge)AppliesAppliesWaived

⚠️ About the ¥100,000 excess on Plan B

Plan B covers vehicle repair costs, but the ¥100,000 excess remains payable by the renter. In a single-vehicle accident you may be asked to pay up to ¥100,000 towards repairs. We recommend Plan C (vehicle cover plus NOC waiver), which has neither an excess nor an NOC.

Basic cover

Basic cover (included in the rental price)Limit
Personal injury liabilityUnlimited
Property damage liabilityUnlimited (no excess)
Personal accident coverUp to ¥30 million per person
Vehicle damageNot covered
Roadside assistanceUp to ¥150,000 per incident

Non-operation charge (NOC)

A charge towards lost business when an accident, breakdown or soiling means the car has to be repaired or cleaned. It is waived under Plan C.

Non-operation charge (NOC)Amount (tax included)
If the car can be driven back¥55,000
If the car has to be towed¥110,000
4

Rules of use and returns

Fuel

Cars are supplied with a full tank and must be returned full. If the tank is not full we will calculate and charge for the fuel using our standard formula.

Parking fines

If a parking fine is left unpaid, we will charge ¥25,000.

No smoking, no pets

All our cars are non-smoking and pets are not allowed. A cleaning fee will be charged if smoking or pet transport is detected.

Returns and extensions

Returning the car after the agreed time incurs an extension charge. If you are going to be significantly delayed, please contact us as soon as possible.

Any questions? Please get in touch.

The booking form is open 24 hours; replies are sent during opening hours (8:00–18:00). Payment is by online credit card only, and all rentals must be booked in advance.